Frequently asked questions



General Questions


What is Spacehop?

Spacehop is an online platform that connects independent professionals and businesses with their ideal workspace. Find and book private offices, dedicated desks, hot desks, meeting rooms and residential workspaces.

What's a hopper?

Hoppers are the people booking our workspaces and meeting rooms. Hoppers are professional workers, businesses, freelancers, startups, remote workers, creatives, digital nomads that use Spacehop.

What's a hop?

We use the phrase when referring to a booking made at a Spacehop workspace.

Where can I book a Spacehop workspace?

Throughout the UK. If you need a space in a particular area and need some assistance please email [email protected] and one of the team will be in touch.

I have space that would be perfect for Spacehop. How do I get my space listed?

If you've got space suitable for Spacehop and you'd like to get it listed, log on to the website, click 'List A Space' and follow the easy steps.

If you'd like a bit more information about listing with Spacehop do not hesitate to contact us via email or give us a call.

How does Spacehop work?


Hosting

1. Register an account, complete your profile and list your space.
2. We'll get back to you soon after submission with a decision on whether it's been successfully listed.
3. Manage booking and viewing requests easily using the host dashboard. We ask that our hosts response to requests promptly. If no response is given with 24hours the request will be auto-declined
4. Finalise booking and viewing details through the Spacehop messaging service. Address and contact information will be provided to the hopper following request acceptance. Ready your workspace for the hoppers.

Hopping

1. Register your profile with Spacehop.
2. Find a space that suits you. Refine your search using the filters.
3. Request the workspace and await the host response.
4. Be sure to clarify any questions/queries through the Spacehop messaging service and let the host know if you need to alter any arrangements for the booking/viewing.

What spaces can I book on the platform?

You can book a meeting room or home office via the website. For private offices, dedicated desks and hot desks you simply request a viewing via the Spacehop website, if the hopper wishes to proceed with booking the workspace following the viewing, this can be organised directly with the host.

How can I pay for my booking?

For bookings made through the Spacehop website we accept payments in the form of almost any credit or debit card.

When is payment taken and transferred to the host?

When a booking is accepted by the host the full amount is taken from the hopper account and held in an online wallet. Transfer will be initiated within 7 working days from the first day of booking.

What about payment after viewings organised through Spacehop?

If a viewing has been accepted for a commercial space the host is responsible for organising payment following the viewing. You can use whatever method of payment suits both parties best.

Can I book a private office / commercial desk space without viewing?

Yes, please contact the host directly through our messenger to make arrangements for your use of the workspace.

What is the response time and how is it calculated?

The response time is the average amount of time it takes hosts to respond to new messages / requests.

How much money does Spacehop take?

Spacehop makes money via listing fees or service fees depending on the space type.
Hoppers do not pay any service fees for any type of space, zero, zilch, nada.

If you listed a commercial space you will not have to pay any host service fees (ie.fees per transaction). For residential hosts, a 10% host service will be charged for all accepted bookings. We will subtract this amount from your earnings. It's free to list a home office on the Spacehop website.

Commercial hosts will be charged an annual subscription fee. The fee charged will depend on the type of workspace being listed. Listing fees can be viewed on the 'List A Space' page.

Tell me about the Host Guarantee?

If a listing fee has been paid, you can obtain a full refund if the value of requests received does not exceed the annual listing cost.

What if I need to cancel the booking I made?

You can cancel a booking up to 24 hours in advance of the booking. No refund will be given if the cancellation is made less than 24 hours before the day of the booking.
What if the host cancels the booking?

Host cancellation?

Yes the host can cancel the booking too, this may result in a cancellation fee being deducted from future bookings, dependent upon the circumstances.

How do I get higher on the Search results?

There is a ranking system whereby the best hosts show higher in search results. Complete your profile, be responsive to hopper requests and make your space page inviting.

Is there a limit to the number of spaces I can post?

No, you can list as many spaces as you'd like from the same account. Please note that for commercial spaces there is a listing fee per address.

What are the legalities of renting spare desks and home offices?

When renting out a home office there is no change in use from residential to business if the property can be properly described as mainly a private residence where the room in question also remains in use as part of the residence for domestic purposes. Guests are excluded occupiers meaning few legal rights or duties arise in the relationship between guest and host.

Spare desks are best rented on a licence basis. The licensee is granted use of spare space without any tenant protections normally reserved for the leaseholder.

As per the Terms and Conditions, Spacehop assumes no responsibility for a Host's compliance with any agreements or duties to third parties, applicable laws, rules and regulations.

I can't get hold of the host/I have questions/need support?

Please contact us directly via

[email protected]

or calling 02080501261 for any emergencies. We'll do our best to sort it out. Please note - our opening hours are 8am-8pm 7 days a week.


Home Office Questions



What can I expect from a Spacehop home office?

Using a home office is a great alternative to your usual work environment and an excellent way to boost both creativity and productivity. Browse local home offices on the platform, check out the listed amenities, ask the host any questions you have using the messenger, select dates and and make a booking request.

What about things like access, wifi and lunch?

Be sure to organise access over the messenger with the host in advance of your arrival. Some hosts will be there to greet you; others will leave a key out for you or grant entry via a code. The availabitity of Wifi should be listed in the amenities section. Many hosts grant use of the kitchen, this will also be listed in the amenities section. If you decide to leave for lunch make sure the door is locked behind you and you have means to get back in.

What if I want to bring guests/colleagues with me?

When you request a booking it's important that you specify the number of hoppers that will be in attendance. Maximum hoppers have been decided based on the space available at that property.

What things can I use in the property e.g. tea and coffee? Shower?

Check out the amenities listed on the property profile page, or contact the host through the messaging service to check. Please be respectfu at all times. You wouldn't play loud music or go to bed in a coffee shop. Spacehop is for daytime use only, you will never be able to stay over in a property.

Are the homes flexible with the hours I can work there?

The hours you can book are decided by the host and should be visible on the property profile page. Be sure to check the timings suit you prior to making a booking, if you'd like to arrive a little earlier / leave a little later, just use the 'Contact' button to ask the host.

Can I view a space before booking?

Generally speaking the photos, description and reviews should be enough to guide your decision when considering a home office. Spacehop does not facilitate Home offices viewings, it is at the discretion of the specific host to facilitate / allow a viewing prior to booking.

What about Insurance?

Spacehop has group insurance cover designed to dovetail your current home insurance. This insurance covers building/contents insurance and public liability. Please read our insurance documents here

https://spacehop.com/policies/insurance

so you understand the cover that this policy provides, as well as the limitations and exclusions.