ITV Hub Not Working? | Here’s a Quick Fix

If you’re facing problems with your ITV Hub not working, then don’t worry too much – you’re not alone. Whilst ITV Hub is actually one of the more reliable catch up services out there, there are still occasions where you might have issues with it.

And in recent months, with more and more different methods for accessing ITV Hub, this seems to have created more issues with it not working. So, what’s the cause of ITV Hub not working, and how can you go about fixing it?

ITV Hub Not Working? | Quick Fix

Now, much of your problems with the Hub will actually greatly depend on the device you’re using to access it.

For example, if you’re trying to get access to ITV hub on a smart TV, then the issues you’ll face will likely be different than if you were to access it on your laptop browser. And, they’ll be even more different if you’re accessing it on your mobile phone.

If you want to get ITV Hub working quickly, then you can try clearing your cache, your cookies and switching to another web browser. You’ll also want to make sure that your device is fully updated, as well as resetting your home router and the device that you’re using.

These are the most common solutions to the problem you face, but it really depends what is actually happening with your app. Let’s look at them in a little more detail now.

A Blank Screen – Common with Browser Access

One of the most common issues that a lot of people have been running into when they try to use the ITV Hub app on their tablet or smartphone is that you’ll just end up seeing a blank screen. This can be a common problem on all different devices, but it’s primarily a problem if you’re accessing ITV Hub directly from your browser.

So how can you resolve a blank screen issue? Well, there’s a few things that you can do to fix this;

Clear your cache – If you’re trying to access the ITV Hub directly from your internet browser, then make sure that you clear your cache in advance. This can resolve your problem the majority of the time.
Clear your cookies – Whilst you’re clearing your cache, you may as well go ahead and clear your cookies too. This can be another pretty easy way to fix a problem with a blank screen.
Use a different browser – Although there’s not much of an explanation for it, many people seem to have this problem when they’re using Google Chrome. Try using ITV Hub in Safari or Opera instead, as this may then work.

Crashing and Freezing – Common App Problem

Another extremely common problem that you’ll find with the ITV Hub sometimes is that it might crash, or freeze on one screen. This isn’t just a problem with ITV, as it can happen with pretty much any catch up or streaming app.

Although this also can happen with pretty much any device you’re using, it’s most common with the ITV Hub app. So what can you do to fix the issue?

Check your updates – More often than not, issues that arise with your ITV Hub app are actually a problem with an older version of the app. You can update your app on your phone, which should have the fix for whatever problem you’re having.
Delete and set up – One thing that you can do with the app is deleting it and reinstall it, which can definitely help to reset the app and might get it working again. This will give you a whole fresh new version of the app, which should resolve any problems.

Buffering – Smart TV Issues

Although this could also happen on pretty much any device, it’s most common to be a problem on your smart TV. This can be frustrating, because it’s difficult to know where exactly to pinpoint the issue itself. But, there are some things that you can try and do to fix this problem.

Self Diagnosis – With many smart TV’s, you can actually find the problem very easily but going into the settings of your TV. Here, you should be able to find out what exactly the problem is, and how you can go about resolving the problem.
Check your signal – Make sure that you try and use the other apps on your smart TV and that it’s just a problem with ITV Hub and not all of them. Otherwise, you could be having signal issues with your television and your internet.
Reset your TV- Having to reset your television isn’t much of an issue, and it actually manages to fix a lot of problems you may be having. So, try giving your TV a quick reset to see if this fixes the problem.
Reset your router – Often, buffering issues might not actually have anything to do with the app itself, and it might actually be a problem with the internet connection in your home. The first thing you should do in this instance is to reset your home router, as this will likely fix any connection issues.

Other Issues

These are the main issues that you are going to find with the ITV Hub app. Another one of the more common problems that you may face is having general issues with the app itself – particularly the screen coming up with “Not Available”. Usually, this can be down to one of two things.

Firstly, it could still be an issue with the internet in your household. So, this is the first thing to check in this scenario. But, sometimes this is a problem with the app itself, and there’s actually nothing you can do about it. However, if you come back to the app a little later, then the problem should have resolved itself.


In conclusion, there are various different reasons why your ITV Hub might not be working properly. In many cases, it might be a problem with the app itself. But, you’ll also want to consider that it might be a problem with the device you’re watching it on too, and fixing this might resolve the problem for you.

About Jon

Hey, I'm Jon. I'm an engineer by trade, so it makes sense that I'm obsessed with anything technology related! On the weekends, you can find me playing around with my computers or fixing something around the house. Feel free to leave a comment if you want to get in touch.

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