LG tv not connecting to wifi – common causes and fixes

Do you have trouble with LG not connecting to WiFi? It can be rather frustrating to try to use smart TV features when the WiFi doesn’t work properly. The TV can be practically unusable without an internet connection, especially if you watch content via streaming services. In this article, we will try to solve your issue and help you connect your LG TV to WiFi. 

LG TV no Wifi signal
Source: LG.com

How to Fix Your LG TV Not Connecting to Wifi Issue

Without an internet connection, we can’t do much on our smart TV. For instance, if we want to stream our favorite Netflix movie or watch Youtube clips, that is not possible without the internet.  

So, after buying a new TV, the first thing we want to do is to connect it to the internet. Once the TV is connected, we can try out all the features. 

However, some people can’t connect to WiFi even if they follow the steps from their TV manual. There are many reasons why your LG TV won’t connect to WiFi. It could be weak signal strength, busy network, bugs, etc. This problem can be frustrating, so we have decided to show you how to fix this issue.

1. Unplug All Devices

Sometimes, you just need to reset your router and TV. The easiest way to do this is to unplug all these devices from the power outlet. The order of unplugging is irrelevant, just unplug the power cords from the outlets. 

It is worth mentioning that you don’t need to disconnect the ethernet cables. Keep all other cables between the router and TV connected.  

Wait at least 60 seconds before turning them back on. When you plug the router or modem on, wait for the connection. Once the connection is established, you can turn on the TV.

2. Change Date or/and Time Settings

Sometimes the incorrect date or time can cause this issue, so you should check that they are correct. Usually, these settings change automatically, but sometimes you have to change them manually. 

Follow the steps below to change date or time settings on your LG TV: 

  • Press the Settings button on your remote
  • Then select the option All Settings 
  • Go to General
  • Select Time & Date and adjust the settings
  • Connect your TV to WiFi

3. Turn Off the QuickStart Feature

You can quickly turn on the TV when this feature is enabled. In other words, the feature reduces the start-up time, so you can start using all the functions immediately after the TV is turned on. 

LG Quick Start
LG Quick Start+

However, keep in mind that the QuickStart feature can cause WiFi connectivity issues. It doesn’t come with all LG TVs, but it might be a good idea to turn it off if your TV has this feature. 

Here is how you can disable the QuickStart feature:  

  • Press the Settings button on the LG remote 
  • Choose All Settings
  • Select the option General 
  • Find the QuickStart and turn it off
  • Unplug the TV from the outlet and turn it back on 

4. Update DNS settings

DNS stands for Domain Name Server. DNS translates an IP address into a URL address. For instance, instead of numbers like, you can see the actual address of a webpage. This helps us surf the internet by using words instead of numbers. 

Since you have a smart TV, it also has some IP and DNS server settings. Unfortunately, DNS servers can also cause the issue of your LG TV not connecting to WiFi. Fortunately, you can update these settings manually. Just follow the steps below: 

  • Select the Settings button on your remote and choose All Settings.
  • Choose Network. Here you can see whether you are using a Wired Connection or a Wi-Fi Connection. One of these is connected to the internet. 
  • Choose the one that is connected to the internet, and you should see the IP details, including DNS Server. 
  • Click on the Edit button at the bottom.
  • Uncheck the Set Automatically option.
  • Select the DNS Server field. Enter the DNS server you want to use. For instance, that can be 
  • Click on the Connect button.

5. Connect via WPS PIN

Don’t be disappointed if you haven’t connected your TV to the internet yet. We have more solutions for you! This time, you can try to establish the connection via WPS PIN. 

WPS PIN is a personal identification number that you can find on the bottom of your router together with the serial number. You can use the personal number to authenticate the connection between the TV and router.  

  • Press Settings on remote and choose All Settings
  • Go to Network and then choose WiFi Connection
  • Select the Connect via WPS PIN

6. Factory reset the TV

You can also try to factory reset your LG TV. Remember that this will take the TV back to its default setting. So, you should do this only if all the other methods don’t help in solving your issue. 

  • Go to Settings and choose All Settings.
  • Select option General.
  • Choose Reset to Initial Settings and enter your password. If you don’t have one, the general password is either 1234 or 0000. After it restarts, you need to set up the initial settings. 

Other Troubleshooting Methods

Straighten the Wires Connected to WiFi

This step might be challenging for you, but it helped many people solve this issue. Simply put, you need to locate the WiFi module inside your LG TV. If you think this is too complicated for you, you can leave this step as a last resort.

However, follow the steps below: 

  • If your TV is mounted on the wall, unmount it and place it on a flat surface covered with a soft material. Keep the display protected during this process.   
  • If the TV is placed on a TV console table, move it so you can access the back of the TV. 
  • Unscrew the back of your TV and remove it.
  • Find the WiFi module. It is located right next to where you plug in the ethernet cable. Locate the ribbon cable with blue tape over it. This blue tape holds all cables together. It also can help you locate the WiFi module if you haven’t already.
  • Get rid of the blue tape.
  • Straighten the cables. 

Use a 2.4 GHz Wireless Connection

Sometimes, we aren’t even aware that our TV doesn’t support a 5 GHz WiFi connection. Therefore, use a 2.4 GHz connection instead.

To do this, access your WiFi configuration and rename your WiFi access points. This can help you differentiate between the 2.4 GHz and 5 GHz WiFi connections. Once you do that, you need to connect your TV to the 2.4 GHz wireless connection.

Check WiFi 

Before digging deep into why LG TV not connecting to WiFi, you should confirm that your WiFi is working correctly. Try connecting other devices to it and see if it works. Once you are sure other devices can connect to WiFi, you can be sure that your TV has the problem. 

Reboot router

The problem might be in TV settings, but it also could be in the router settings. You can try restarting the router. Meaning, turn it off, wait for around 60 seconds, and then turn it back on. During this time, the router clears its memory.  

There are several simple ways to reboot the router. For instance, you can unplug the router from the power outlet. After plugging the router back in, wait for about a minute to connect to the network. 

Or you can press the power button to turn off or turn on the router. If you can’t locate the button on the router, use the first method.   

Check Other Devices for Interference

Sometimes other home devices can interfere with the signal. Check to see if home electronics such as the microwave, baby monitor, cordless phone, or other routers are placed near your TV. If they are, they might be interfering with your WiFi.

However, it is recommended to consult with an expert. For instance, you can call your ISP. They have proper equipment which measures signal interference. 

Use Ethernet Cable

If this process of connecting to WiFi is too complicated for you, you can always connect your TV to the router via an ethernet cable. In this case, the internet speed can be even faster and perform without interruptions. However, you will need an additional cable which can affect your home ambient. 

Common Causes Why Your LG is TV Not Connecting to Wifi

The reasons for your LG TV is not connecting to WiFi could be various. However, before connecting to your WiFi router, you can connect the TV to a mobile hotspot. If you succeed, then something is wrong with your router. If you don’t, follow the steps below. 


Incorrect date or time

Unfortunately, if the date or time is incorrect for whatever reason, your WiFi might not work properly. So, even though it might seem weird, your Smart TV can’t connect to the internet because of time and date. The good thing is that you can fix this fast.

Busy network

Sometimes the reason for WiFi not working might be so simple, just like in the case of the busy network. It means there are too many devices connected to WiFi at the same time. As a result, the WiFi connection slows down until it becomes unusable. 

Weak signal

A weak signal could be one of the reasons why your TV can’t connect to WiFi. This happens when you place your TV and router too far from each other. So, the TV can’t catch a signal strong enough to connect. 

Outdated software

If the software is outdated, your WiFi might not be working properly. So, make sure to check whether your software is up to date because it can affect WiFi connection. You can check automatic updates as listed below. 

  • Go to Settings and choose All Settings
  • Choose General and find About This TV
  • Find the Check For Updates button. If there is an update available, just follow the steps for updating the firmware. You can enable the software to update automatically by turning on the Allow Automatic Update option. 

Bugs or glitches

Bugs or glitches can happen on your TV, which can affect the performance of your TV, including the WiFi connection. 

Incorrect username or password

The WiFi connection issue could be obvious, like an incorrect username or password. This issue often occurs when you try to connect for the first time or change your WiFi credentials. 

If you want to make sure you have entered the correct password, check the option Show Password. This way, you can see the password you are typing.

Additionally, if you don’t want someone to hack your password, make it more complex. Use a combination of numbers and letters. 

Frequently Asked Questions

How do I reset my LG Smart TV WIFI?

1. Turn off the Quickstart Feature. Press the Settings button on the remote → All settings → General → QuickStart → Turn off 
2. Unplug the TV and router from the outlet for 60 seconds
3. Turn it on. Wait for the connection. Turn on the TV and connect to WiFi. 

Why is my smart TV not connecting to my Internet?

Update TVs software. Go to settings → All settings → General → About this TV → Check for updates. Turn on the automatic update option. Unplug the TV and router from the outlet. Wait for 60 seconds. Turn them on and connect the TV to your WiFi. If there is still no internet, switch it to a 2.4 GHz connection


Before restarting the TV and router, make sure all the cables are connected properly. Although we have presented all possible solutions to this problem in this article, first try the simplest and most effective ones.

Make sure to always keep system updates up to date. Therefore, we recommend turning on the Automatic Update option. Turn off the QuickStart feature since it can bring you more problems than benefits when it comes to LG TV not connecting to WiFi issue. 

Finally, unplug the TV and router from the outlet for at least 60 seconds. If this doesn’t help, try the advanced solutions from the article.

Let us know in the comments which of these tricks are the most effective? If you succeeded, share with us which method helped you solve the problem.

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About Melissa

Hey! I'm Mel, I write the occasional article for Spacehop, amongst other things. I love meeting new people and chatting, so if you have any questions don't hesitate to ask.

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