My Smart Plug Won’t Connect to Wifi – How to Fix

Smart home appliances are impressive. There’s no doubting that they’re the future, and they can help to make our lives a whole lot easier. However, we’re currently in a very early phase of these products, and you can often find little niggly issues with them that can be frustrating.

One of the most common issues you’ll find with these products is that the disconnect from the wifi, or you can’t connect to it yourself. But if your smart plug won’t connect to the wifi, what should you do? Here are a few reasons why this might be happening, and what you can do to fix it.

Smart Plug Won’t Connect to Wifi

The most likely cause of not being able to connect to the wifi with your smart plugs is the app that you’re using, and your phones settings. Ensuring that your Bluetooth, wifi and your location settings are on is the first step to fixing the problem.

However, there are a few more reasons why you may not be able to connect to the wifi with your smart plugs. So, here’s some things that you need to check to ensure that you can get a connection between the two.

Check Your Device

The most common place that you’ll find an issue with connecting smart plugs to your wifi is with your phone. This will all depend on which app you’re using to connect the plugs to the wifi, but there are some general rules that you can follow and a checklist that you should tick off to confirm this.

Turn low power mode off – For some reason, low power mode can interact with your apps functionality and restrict you from connecting to your smart plugs. So, this is one of the first things that you should ensure isn’t enabled.
Bluetooth, Wifi and Location on – Another thing that you need to check on your device is whether the Bluetooth, wifi and location services are all enabled. These can all stop your smart plugs from connecting to your device.
Check the app is updated – You’ll want to ensure that you’ve got the latest version of whichever app you need downloaded. This is a pretty common problem for people who are using the Alexa app.

Check Your Router

Although in my experience problems with a wifi router and connecting to smart home devices are a rarity, this is still something that you’ll want check if you’ve tried all the other options.

Make sure that you have the right SSID and the right password for your router, otherwise your smart plugs aren’t going to know which wifi to connect to. You should be able to enter this into the app that you’re using.

Check Your Band

Another thing you might need to consider is which band of internet your smart plugs are going to run on. With some apps, you’ll need to be connected to the 2.4 GHz band, and you’ll need to connect your plugs to the same band as well.

All smart plugs work on the 2.4 GHz frequency. The most important thing with smart plugs is range, not speed, which is why 2.4 GHz is the preferred band.

This can seem to cause problems with people who are using a mesh wifi system. This is because they combine 2.4 GHz and 5.0 GHz together, so your smart plugs may have a problem knowing how to connect.

If you can’t connect to the mesh wifi with your smart plugs, then you may have to opt for another pair that you can connect with (you won’t have this problem with bigger brands like Teckin. Or, you may be able to set up another 2.4 GHz in your house for the plugs to connect too (which is a lot of hassle, but may be the only way).


In conclusion, unfortunately it isn’t always an easy fix to get your smart plugs up and connected to your wifi system, especially if you’re using a mesh system. However in many cases, you can quite simply fix the issue, as it’s likely to be a problem with your phone and the app that you’re using, or something to do with your home router.

About Jon

Hey, I'm Jon. I'm an engineer by trade, so it makes sense that I'm obsessed with anything technology related! On the weekends, you can find me playing around with my computers or fixing something around the house. Feel free to leave a comment if you want to get in touch.

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